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VESARiA Corporate Policy

    VESARiA is committed to providing our customers with the highest standard of excellence.

Refunds

    If you should not be satisfied with one of our assessment services, simply inform us of your dissatisfaction, within thirty days of receiving our report.  If we cannot correct it, we will issue you a complete refund.

    The refund will be issued upon receipt of a letter stating the cause of dissatisfaction, and affirming that you have destroyed all copies of reports that we issued you.  Furthermore, the letter must affirm that you have not, and will not, make use of the reports and information that VESARiA has provided.

    This refund is available only for services with a total invoice cost of less than $3000.  In addition, it is only available for our assessment services, not our consulting services.

Nondisclosure

    We operate exclusively under strict terms of nondisclosure.  We agree to hold private all the information about your company and your network that you make available to us or that we determine through our auditing and analysis.  We furthermore agree to safeguard this information appropriately, and to destroy our records of it at your request.

    We ask that you agree to hold private our methods and techniques, as well as our other proprietary information, that we make known to you.

    The exact terms of nondisclosure our detailed in our contracts.

Guarantee

    Our assessment services are backed by a full guarantee. If you are not fully satisfied, simply contact us. If we are unable to correct the source of your dissatisfaction, we'll issue you a complete refund.  See Refunds for more information.

Privacy

    VESARiA highly values the privacy of our customers, partners, and contacts.  We never disclose any identifying information to anyone else.

    We never send unsolicited e-mail to visitors of our web site.

Delivery

    Reports are delivered either physically, via surface mail, or electronically, through SSL encrypted login to our web site or through PGP encrypted e-mail.

Payment

    Payment is accepted through credit card (MasterCard and Visa), check, money order, or wire transfer.  Thirty-five percent of payment must be received in advance; the remainder is due within thirty days of receipt of invoice.  For extended contracts, we work out different terms, as appropriate.

    We occasionally require a greater portion of payment in advance, specifically with international customers.

Ethics

    We operate under a strict code of ethics, to which all employees must conform to.  Breaches of ethics are simply not tolerated.

This document is intended for informational purposes only and is not a legal contract. For exact terms of engagement, see your contract. All terms and conditions herein are subject to change without notice.

Vesaria

3640 Fords Lane, Suite D
Baltimore, MD 21215
443 - 501 - 4044